Privacy Policy

Last Updated: 29.07.2026

By accepting Duel.com’s Terms of Service, you also acknowledge and agree to this Privacy Policy. Duel.com respects the privacy of its users and is committed to protecting personal data in accordance with applicable privacy laws, including the European Union General Data Protection Regulation (“GDPR”).

General

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and how we protect it. Please read this Privacy Policy carefully before using our website.

By accessing or using Duel.com, you acknowledge that you have read and accepted this Privacy Policy.

Information Collected

The personal data we may collect, use, and process includes, but is not limited to:

Your email address, provided through Duel.com or authorized third-party services.
Communications with Duel.com through email, live chat, or any other support channels.
Responses to surveys, customer feedback, or other assessments we may conduct from time to time.
Bitcoin and other cryptocurrency wallet addresses.
Your account transaction history, including transactions made through Duel.com or other communication channels.
Login information and related technical data, including traffic data, GeoIP location data, weblogs, activity logs, and other system records.
Information about your activity on the website and your device, including device type, screen resolution, browser details, and preferred language.

Use of Information Collected

We use the personal data we collect to provide our services and for the following purposes:

Processing your bets, payments, and other account transactions.
Providing customer support, including assistance with creating, accessing, operating, and managing your account.
Complying with applicable legal and regulatory obligations.
Creating and maintaining customer profiles.
Protecting the security of member accounts and carrying out identity verification where required.
Sending promotional offers, product updates, and marketing communications from Duel.com or selected business partners where you have provided your consent.
Monitoring and reviewing transactions to prevent fraud, money laundering, and other prohibited activities.
Understanding how our services are used so we can improve the website and provide a better user experience.

Marketing Communications

We will only send you promotional emails and marketing communications if you have given your explicit consent.

If you no longer wish to receive marketing materials, you can opt out at any time by contacting our Customer Support team or by following the unsubscribe instructions included in our promotional emails.

Obtaining Personal Information

We do not knowingly collect personal data without your knowledge or consent.

In some cases, we may receive personal information from trusted third-party service providers, online vendors, or customer lists that have been lawfully obtained. We may also engage third-party providers to deliver technical support, process transactions, and maintain member accounts.

Where these providers process personal data on our behalf, we ensure that appropriate safeguards are in place and that they comply with applicable data protection laws, including the GDPR. Any personal information obtained through these providers will be handled in accordance with this Privacy Policy.

Under our Terms of Service, you must be at least 18 years old to use Duel.com. We do not knowingly collect personal data from individuals under the legal gambling age.

Cookie Policy

By accepting our Terms of Service, creating a Member Account, and using our services, you acknowledge that Duel.com uses cookies and similar technologies to store certain information on your computer, mobile device, or tablet when you access our website.

Cookies are small text files stored on your device when you visit a website. They help remember your preferences, improve website functionality, and provide a more personalized experience. Some cookies are essential for Duel.com to operate properly.

If you wish to remove cookies that have already been stored on your device or prevent future cookies from tracking your browsing activity, you can do so through your browser’s privacy and cookie settings.

We also use trusted analytics tools, including Google Analytics and Hotjar, to better understand how visitors interact with our website and to improve the overall user experience. These tools may collect information such as the pages you visit, how long you remain on the website, and how you navigate through its features.

Sharing of Personal Information

We may share your personal information with the following categories of recipients:

Our affiliated companies, trusted service providers, and business partners who process personal data on our behalf to support, maintain, improve, and secure our services.
Competent law enforcement authorities, regulatory bodies, government agencies, courts, or other authorized parties where disclosure is required by law, necessary to establish or defend legal rights, or needed to protect your vital interests or those of another individual.
Potential or actual buyers, together with their advisers, in connection with a merger, acquisition, or sale of all or part of our business, provided that they are required to use your personal information only for the purposes described in this Privacy Policy.
Any other party where you have provided your explicit consent.

Authorized employees, regulators, and relevant authorities may also access your personal information when necessary to perform their duties or provide assistance. By using our services, you acknowledge and consent to these disclosures.

To provide our services efficiently, we or our trusted service providers may transfer personal data between countries within the European Union (EU), the European Free Trade Association (EFTA), and, where appropriate, to carefully selected data processors located outside the European Economic Area (EEA).

Whenever personal data is transferred internationally, we implement appropriate safeguards to ensure it remains protected in accordance with the GDPR. These safeguards include the European Commission’s Standard Contractual Clauses for transfers between our group companies and third-party providers. Where applicable, we may also rely on other legally recognized transfer mechanisms that provide an equivalent level of data protection.

Duel.com takes all reasonable steps to ensure that your personal data is processed securely and in accordance with this Privacy Policy and applicable data protection legislation.

Copies of the Standard Contractual Clauses and additional information about our data transfer safeguards are available upon request.

Retention of Personal Data

You may request to close your Member Account at any time, and Duel.com also reserves the right to close accounts where permitted by applicable law or our Terms of Service.

After your account has been closed, we will retain your personal data only for as long as necessary to comply with legal, regulatory, tax, fraud prevention, and record-keeping obligations. Where required by law, or where your account has been restricted or banned, certain information may be retained until the applicable retention period expires.

Once personal data is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise handled in accordance with applicable data protection laws.

Data Protection Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

Access, correct, update, or request deletion of your personal data. You may do so through your account settings or by contacting us directly.
Object to the processing of your personal data where it is based on our legitimate interests, request restrictions on processing, or request data portability where applicable.
Withdraw your consent to receive marketing communications at any time by using the unsubscribe link in our emails or by contacting Customer Support.
Withdraw your consent where we rely on consent as the legal basis for processing your personal data. Withdrawal will not affect the lawfulness of any processing carried out before your request.
Lodge a complaint with your local data protection authority if you believe your personal data has been processed in violation of applicable laws.
Manage, limit, or disable the use of cookies and similar technologies through your browser settings.

We will respond to all requests relating to your data protection rights in accordance with applicable privacy legislation.

How to Contact Us

You may contact us by email at support@duel.com, or through our Customer Support live chat, if you wish to:

Confirm the accuracy of the personal information we hold about you.
Ask questions about how we collect, use, or process your personal data.
Withdraw your consent to receive marketing communications.
Update or correct the information you have previously provided, subject to any verification we may reasonably require.

Please note that providing false or misleading information is prohibited, and it is your responsibility to ensure that the personal data associated with your account remains accurate and up to date.

Security of Personal Data

We are committed to maintaining a secure environment for all players and take reasonable technical and organizational measures to protect the personal data you provide through Duel.com.

Our security measures are designed to safeguard your information against unauthorized access, disclosure, alteration, loss, or misuse. These measures are regularly reviewed and updated where appropriate to maintain a level of protection that reflects the nature and sensitivity of the personal data we process.

Where appropriate, we use industry-standard security practices, including encryption of personal data both during transmission and while stored on our systems.